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Chatwoot

Chatwoot is an open-source, omnichannel customer support platform that helps businesses manage conversations, build relationships, and delight customers at scale.

Description

Chatwoot is an open-source, self-hostable omnichannel customer support platform designed to streamline customer interactions and improve team collaboration. It integrates with various communication channels like email, live chat, Facebook, Twitter, WhatsApp, and more, providing a unified dashboard for managing all conversations. Key features include canned responses, keyboard shortcuts for swift actions, team collaboration tools, automation rules, chatbot integration, customizable dashboards, and comprehensive reporting. Chatwoot prioritizes data privacy by allowing self-hosting and is used by thousands of organizations globally. Its flexible APIs enable custom integrations, extending functionality to meet specific business needs. Mobile apps for Android and iOS further enhance accessibility.

Features

Omnichannel support across various platforms (email, live chat, social media, etc.); Canned responses for faster replies to frequent queries; Keyboard shortcuts for efficient action execution; Team collaboration features including private notes and mentions; Automation rules for handling repetitive tasks; Chatbot integration for automated responses; Customizable dashboard and live chat widgets; Comprehensive reporting and analytics; Open-source and self-hostable for data control and compliance; Mobile apps for Android and iOS; Powerful APIs for custom integrations.

Benefits

Improved customer satisfaction through efficient and personalized support; Increased team productivity and faster response times through streamlined workflows and collaboration tools; Enhanced operational efficiency with automation and keyboard shortcuts; Cost savings compared to proprietary solutions; Data privacy and security through self-hosting capabilities; Customizable features and integrations to meet specific business needs; Access to detailed reports and analytics for performance monitoring; Scalable solution suitable for businesses of all sizes; Strong community support and active development.

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