GLPI

GLPI is a powerful, open-source IT service management software for managing helpdesks and IT assets.

Description

GLPI is a comprehensive, open-source service management software designed to streamline IT asset and helpdesk management. It offers a wide range of features, from incident and request management to IT asset tracking and reporting. GLPI's flexibility allows customization to meet specific organizational needs, and its open-source nature fosters community contributions and continuous improvement. It integrates seamlessly with other systems and offers various deployment options, including on-premise and cloud-based solutions. A large community supports GLPI, providing resources and assistance to users worldwide.

Features

GLPI boasts a robust set of features, including comprehensive helpdesk functionality (tickets, problems, changes, SLAs), a powerful CMDB for managing IT assets (hardware, software, data centers), and tools for managing contracts, expenses, and suppliers. It offers customizable dashboards and reporting capabilities for insightful data analysis. The software is highly scalable, adapting to small and large organizations, and its open-source nature allows for community-driven development and customization. Integrations with other systems are possible to enhance workflow efficiency, and GLPI is available through both on-premise and cloud deployments.

Benefits

GLPI streamlines IT operations, reducing downtime and improving efficiency. Its centralized management system provides a comprehensive overview of IT assets and helps to identify and resolve issues quickly. The automated workflows and reporting features enhance productivity and provide valuable insights into IT performance. The cost-effectiveness of open-source software makes it an attractive solution for organizations of all sizes, and its flexibility allows it to adapt to evolving business needs. The large community provides extensive support and resources, while the availability of plugins extends the functionality.

Links

• Home: http://glpi-project.org/