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HelpRealm

HelpRealm is a free SaaS support ticket system that simplifies customer support for businesses of all sizes.

Description

HelpRealm is a free, lightweight SaaS support ticket system designed to streamline customer support for businesses, particularly freelancers and small teams. It allows customers to submit support requests through a web contact form, email, or a custom-built frontend using the provided API. Each request generates a ticket managed by assigned agents, categorized into groups for efficient routing. Superadmins oversee agents, groups, FAQs, and system settings, while email notifications keep both customers and agents informed. The system includes features such as custom ticket types, priorities, statuses, and a responsive design for optimal user experience. HelpRealm offers unlimited tickets, agents, and groups ensuring scalability as your business grows.

Features

HelpRealm boasts a comprehensive suite of features including a customizable dashboard, a user-friendly support contact form, unlimited tickets, agents, and groups. It supports custom ticket types, various statuses and priorities, along with robust group management and agent role assignments. Ticket creation via email is supported, complemented by automated email notifications on key events and the ability to reply directly via email. The system includes advanced features such as localization, a personal FAQ for each customer, Gravatar support, and a responsive design. A RESTful API and widget facilitate integration into existing applications, providing significant flexibility.

Benefits

Improved customer satisfaction through efficient and organized support ticket management; Enhanced team collaboration and communication; Increased productivity with streamlined workflows; Scalability to accommodate growing customer bases; Cost-effective solution tailored for freelancers and small businesses; Flexible support channels (web form, email, API); Customizable features for tailored support experiences; Real-time tracking of support requests and agent activity; Secure system with advanced security features; User-friendly interface for easy navigation and use.

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