iTop

iTop is a customizable, Open Source IT Service Management (ITSM) and Configuration Management Database (CMDB) solution.

Description

iTop is a free and Open Source IT management software solution, available in both community and professional versions. It functions as a central platform for managing IT infrastructure, services, and related assets, acting as a CMDB (Configuration Management Database). iTop allows for customization without programming, enabling businesses to tailor the software to their specific needs. It offers features such as a service desk, incident and problem management, change management, and reporting dashboards. The software is designed to be accessible to small teams and scalable for larger organizations, supporting a wide range of users from IT professionals in SMEs to large enterprise clients.

Features

iTop is a web-based ITSM and CMDB solution that provides comprehensive IT asset management. Key features include a customizable CMDB to manage hardware, software, and services; customizable workflows for handling tickets and processes; configurable dashboards; a user-friendly service desk; a user portal for self-service; knowledge base and FAQ for user assistance; integrated incident, problem, and change management modules; powerful data synchronization engine with data import/export features; and robust reporting and analytics capabilities. iTop is designed to be highly adaptable and integrates seamlessly with existing systems.

Benefits

Reduced IT service costs; increased customer satisfaction; improved collaboration among IT teams; faster response times to user requests; centralized management of IT assets and services; enhanced visibility and control over the IT infrastructure; ability to customize workflows and dashboards; increased efficiency in IT operations; scalable and adaptable to evolving business needs; offers both a free community edition and more feature-rich professional versions.

Links

• Home: https://www.combodo.com/itop