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OmniPCX Enterprise Communication Server

OmniPCX Enterprise Communication Server is a flexible and secure enterprise phone system that enhances communication and collaboration for businesses of all sizes.

Description

The OmniPCX Enterprise Communication Server, also known as OXE Purple, is a flexible and reliable enterprise-grade phone system designed to enhance communication within businesses of all sizes. It offers high-quality digital communications, enabling seamless collaboration among teams and improved customer service. OXE Purple supports hybrid work models through its integration with various devices and its flexible cloud connectivity options. Its secure architecture ensures business continuity, while its scalable design adapts to evolving business needs. The platform allows communication directly from within business applications, streamlining workflows and improving efficiency. Modernization of existing communication systems is simplified through gradual hybrid cloud integration.

Features

OmniPCX Enterprise Communication Server offers efficient call management tools, including group calls, line supervision, and call filtering. It supports hybrid connectivity options such as IP, SIP, WLAN, IP-DECT, DECT, digital, and analog. The platform integrates with Alcatel-Lucent Rainbow for enhanced team collaboration and video conferencing. It enables unique number communication across various devices (desk phones, mobile handsets, softphones, and Rainbow). Integration with SaaS applications is available for improved voice and collaboration. A robust contact center feature provides intelligent voice call routing and a 360° view of omnichannel interactions. The system boasts high availability and scalability, supporting up to 15,000 users per instance with a virtualized multi-instance architecture for private cloud environments. Cloud-based software updates and monitoring are provided through ALE Cloud Connect. Management tools such as OmniVista 8770 NMS enhance automation and call routing.

Benefits

Improved team collaboration and enhanced customer service through seamless communication. Reduced telecom costs via VoIP and least-cost routing. Increased flexibility with hybrid cloud connectivity, supporting both on-premises and SaaS applications. Enhanced mobility for employees using desk phones, wireless handsets, or softphones from anywhere. Improved business continuity with secure, high-availability architecture. Cost savings through centralized trunks and simplified maintenance with scalability and virtualization. Enhanced security with encrypted communications and hardened software against cyberattacks. Streamlined workflows through integration with business applications.

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