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OpenTouch Enterprise Cloud

OpenTouch Enterprise Cloud accelerates digital transformation with secure, flexible, and easy-to-manage communication-as-a-service.

Description

OpenTouch Enterprise Cloud is a digital age communication-as-a-service solution designed to accelerate digital transformation for organizations. It allows employees to work from anywhere, enhancing business continuity and customer experience without compromising security. The platform offers flexible subscription models, automated operations, and robust call management features. IT benefits from simplified management and cost optimization, while employees enjoy a seamless communication experience across various devices. OpenTouch Enterprise Cloud integrates with existing ecosystems and offers options for cloud or on-premise hosting.

Features

Key features include comprehensive call management capabilities across various devices (desk phones, DECT, WLAN handsets); seamless integration with existing ecosystems such as healthcare alarm systems, lone worker protection, and CRM apps; a robust contact center solution for remote agents; and flexible subscription models with options for cloud or on-premise hosting. It provides role-based administration via a web portal and offers multi-tenant visual automated attendants, screen pops, click-to-call, and visual collaboration. The platform ensures high availability and business continuity through hot-switching call management and datacenter redundancy.

Benefits

OpenTouch Enterprise Cloud provides several key benefits, including enhanced security with dedicated software and datacenter resources; improved customer experience through call continuity and automated interactions; streamlined IT operations with cost alignment and reduced configuration tasks; and minimized downtime risks through redundancy and survivability features. It allows for flexible subscription models to suit the needs of your business. The platform offers seamless integration with other business applications and systems. The platform is ISO27001 certified for secure communications.

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