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OpenTouch Message Center

OpenTouch Message Center (OTMC) was a unified messaging application providing voicemail, fax, and email management, but is now discontinued.

Description

OpenTouch Message Center (OTMC) is a discontinued unified messaging application that provided voicemail, fax, and email capabilities through a centralized platform. It was designed to integrate with Alcatel-Lucent's communication systems, offering a comprehensive solution for managing various message types. However, it has reached its end-of-sale lifecycle and is no longer actively supported. Customers are encouraged to transition to the OmniPCX Enterprise Communication Server with integrated A4645 voicemail server as a replacement, where available. OTMC offered features such as personalized greetings, message forwarding, and remote access to messages. The system aimed to improve communication efficiency and accessibility for businesses of all sizes.

Features

OTMC provided a centralized platform for managing voicemail, fax, and email messages. Key features included personalized greetings, message forwarding, remote access, and integration with Alcatel-Lucent communication systems. It offered customizable notification options and administrative tools for managing user accounts and system settings. The application supported multiple users and provided reporting capabilities to track message usage and system performance. However, it is important to note that this product is end-of-sale and no longer supported by Alcatel-Lucent.

Benefits

Improved communication efficiency by centralizing various message types, Enhanced accessibility to messages from various locations and devices, Reduced missed calls and improved responsiveness, Streamlined message management for better workflow, Scalable solution that met the communication needs of various sized companies. OTMC provided a unified interface for accessing voicemail, email, and faxes, thus improving overall communication workflow.

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