Peppermint

Peppermint is a self-hostable, Open Source issue management and helpdesk solution that provides a cost-effective alternative to Jira and Zendesk.

Description

Peppermint is an Open Source, self-hostable issue management and helpdesk solution designed as a cost-effective alternative to platforms like Jira and Zendesk. It streamlines customer support processes, allowing teams to efficiently manage projects and support requests. Key features include mailbox integration via SMTP/IMAP, OIDC authentication for secure access, and webhook connectivity for third-party integrations. Peppermint prioritizes data privacy by storing all data locally on the user's server and is designed to be lightweight and fast, enabling deployment on low-resource hardware such as a Raspberry Pi or low-end VPS. The platform is actively developed with a focus on customer feedback and ease of use.

Features

Peppermint offers a robust set of features for managing issues and customer support requests. These include mailbox integration (SMTP/IMAP) to automatically convert emails into tickets, OIDC authentication for seamless integration with existing identity providers, and webhook support for connecting to various third-party services. The platform is designed for self-hosting, ensuring data privacy and control. It boasts a lightweight architecture suitable for low-resource environments, making it cost-effective to deploy and maintain. Peppermint is actively developed and maintained by the community, ensuring consistent improvements and responsiveness to user needs.

Benefits

Cost-effective: Eliminates the recurring costs associated with proprietary solutions. Lightweight and fast: Runs efficiently on low-end hardware, minimizing infrastructure expenses. Data privacy: Keeps all data securely stored on your own server, ensuring confidentiality. Open Source and community-driven: Benefits from community contributions, providing frequent updates and feature enhancements. Easy deployment: Quick installation options through Docker or a single-command deployment script. Feature-rich: Offers a comprehensive set of tools for managing issues and support requests, including mailbox integration and OIDC authentication. Flexible hosting: Supports various hosting environments, providing users with deployment freedom.

Links

• Home: https://peppermint.sh
• Source code: https://github.com/Peppermint-Lab/peppermint