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Remote Visual Assistance

Remote Visual Assistance is a mobile-first solution that connects field workers with remote experts in real-time via video, enabling faster issue resolution and improved operational efficiency.

Description

Remote Visual Assistance empowers field workers by enabling real-time visual collaboration between on-site personnel and remote experts. This easy-to-use, secure, and mobile solution significantly improves operational efficiency and customer satisfaction. It allows remote experts to see exactly what field workers see, providing immediate guidance and support for faster issue resolution. The solution facilitates efficient communication, reduces downtime, and improves the first-time fix rate. It seamlessly integrates with existing workflows and leverages existing technologies to optimize field service operations. The hands-free mode ensures worker safety and productivity.

Features

Real-time video calls between field workers and remote experts; ability to see what the field worker sees in real time; hands-free mode for improved safety and productivity; ability to capture photos and videos; integration with wearables for a truly hands-free experience; secure and reliable platform for efficient communication; intuitive user interface for easy adoption; seamless integration with existing communication systems and workflows; ability to share on-site visual information for smarter decision-making.

Benefits

Reduced resolution times and increased first-time fix rates; improved operational efficiency and cost savings; enhanced customer satisfaction through faster and more effective service; increased collaboration and communication between field workers and remote experts; improved worker safety with hands-free operation; streamlined workflows and optimized field service processes; ability to capture and share photos and videos for documentation and proof of service; secure enterprise-grade platform ensures data confidentiality and integrity.

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