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Soft Panel Manager

Soft Panel Manager provides real-time operational monitoring by collecting, combining, and displaying business data and contact center statistics from multiple sources on various devices.

Description

Alcatel-Lucent Soft Panel Manager (SPM) is a real-time operational monitoring solution that collects, combines, and displays business data and contact center statistics from multiple sources. These sources can include contact centers, CRMs, ERPs, network management systems, and warehouse management systems. SPM provides a holistic view of organizational operations by centralizing and displaying data on various devices, including wallboards, mobile devices, computers, and televisions. Its integration capabilities allow for the display of detailed summaries of current and historical data. SPM empowers decision-makers with timely and accurate information for effective operational management.

Features

The Soft Panel Manager features diverse and flexible display formats including text, charts, graphs, gauges, images, HTML pages, messages, and tables. It supports data display on multiple devices like LED wallboards, LCD screens, PCs, Android tablets, and smartphones. The user-friendly design allows for easy management of widgets through a web interface. Its real-time data aggregation and display capabilities offer a comprehensive view of organizational performance, making it valuable for operational monitoring and decision-making. SPM's ability to integrate with multiple data sources provides a centralized view of key performance indicators across various departments and systems.

Benefits

SPM offers several key benefits: improved awareness through real-time data visibility, enabling faster issue identification and resolution; increased flexibility with its intuitive web interface and widget support on various devices and locations; significant cost savings due to a simple interface that minimizes installation, training, and maintenance costs, resulting in reduced OPEX; data-driven decision making; the ability to broadcast messages for alerts and updates; enhanced operational efficiency and reduced downtime.

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