Survey (questionnaire)

GLPI is a powerful, open-source service management software solution for efficient IT asset and helpdesk management.

Description

GLPI is a comprehensive, open-source service management software designed to streamline IT asset and helpdesk management. It offers a wide range of features, including robust helpdesk ticketing, comprehensive CMDB (Configuration Management Database) capabilities for hardware, software, and data centers, and tools to manage expenses, contracts, and suppliers. Its modular design allows customization to meet specific organizational needs, providing a 360-degree view of IT infrastructure and business processes. GLPI is available as a community edition, with optional support and cloud hosting options for enhanced functionality and reliability. The platform is used by various organizations, from small businesses to large enterprises, demonstrating its scalability and adaptability.

Features

GLPI's core functionality includes a fully featured helpdesk system for managing incidents, requests, problems, and changes, complete with SLA definitions and customizable forms. Its CMDB capabilities allow for thorough asset tracking and inventory management, linking assets to helpdesk tickets for a holistic view of IT infrastructure. Additionally, GLPI provides tools for managing contracts, suppliers, expenses, and user databases, alongside reporting and analytics dashboards. GLPI is open-source, offering flexibility and extensive customization options, with a supportive community and readily available plugins to extend its functionalities.

Benefits

Improved IT efficiency and reduced operational costs through automation and streamlined processes. Enhanced user experience with a user-friendly interface and efficient helpdesk support. Comprehensive IT asset management and inventory control. Improved problem resolution speed and reduced downtime. Better visibility and control over IT infrastructure and business processes. Increased collaboration and communication among IT staff and end-users. Scalable and adaptable solution for businesses of all sizes. Access to a large community of users and developers for support and collaboration. Cost-effective solution with open-source and cloud-based options.

Links

• Home: http://glpi-project.org/