Zammad
Zammad is a free and open-source, web-based help desk and ticketing system for efficient customer support management.
Description
Zammad is a free and open-source, web-based help desk and ticketing system. It allows organizations to manage and track customer support requests efficiently. The system is highly customizable and can be self-hosted, giving users full control over their data and infrastructure. Zammad offers a comprehensive feature set including ticket creation, assignment, collaboration, reporting, and automation. It supports multiple operating systems and deployment methods, making it accessible to a wide range of users. Zammad prioritizes ease of use and a clean, intuitive user interface.
Features
Zammad is a web-based application, offering a user-friendly interface. It provides features for creating, assigning, and managing support tickets. Collaboration tools enable team communication and efficient task delegation. It includes robust reporting and analytics dashboards to track performance. Automation options streamline repetitive processes. Zammad supports various operating systems and deployment methods, including source code, CentOS, Debian, Ubuntu, and Docker. The open-source nature allows for community contributions and customizations.
Benefits
Reduced operational costs by eliminating the need for proprietary help desk software; improved customer satisfaction through efficient ticket management and tracking; enhanced team collaboration with features enabling seamless communication and task assignment; increased productivity with automation capabilities for repetitive tasks; improved reporting and analytics for better insights into support performance; secure and reliable solution with self-hosting capabilities providing data control and customization options; flexible and scalable system adaptable to varying organizational needs.
Links
- Home: https://zammad.org
- Source code: https://github.com/zammad/zammad
Details
- Open Source: ✅
- European: ❌